Hello, 911? McDonald’s is Out of McNuggets!
McDonald's 911 CallA Florida woman called 911 three times to report that a Fort Pierce McDonald’s had run out of McNuggets. Investigators have now released the audio recordings of all three calls.
McDonald’s 911 Call: No McNuggets!
The woman, a 27-year-old named Latreasa Goodman, told police the McDonald’s didn’t have any chicken nuggets and wouldn’t give her her money back.
“The manager just took my money and won’t give me my money back, trying to make me get something off the menu that I don’t want,” she said on the phone. “”I ordered chicken nuggets. They don’t have chicken nuggets, and so I told her, ‘Just give me my money back,’ and she tells me I have to pick something else off the menu.”
When police suggested to Goodman that her issue might not be an emergency, she responded:
“This is an emergency. If I would have known they didn’t have McNuggets, I wouldn’t have given my money, and now she wants to give me a McDouble, but I don’t want one. This is an emergency.”
The McDonald’s, by the way, issued an apology and said it would make sure Goodman got her money back. She may need it, too: Police arrested Goodman on charges of misusing of the 911 system — and odds are, that kind of criume results in a fine slightly higher than $1.99.
McDonald’s 911 Call Audio
Showing posts with label McDonalds. Show all posts
Showing posts with label McDonalds. Show all posts
Saturday, March 7, 2009
911 Nugget update
Woman Says She's 'Embarrassed' By McNugget Meltdown
Fort Pierce Woman Calls 911 3 Times After McDonald's Runs Out Of Nuggets
WPBF-TV
updated 3:51 p.m. CT, Thurs., March. 5, 2009
FORT PIERCE, Fla. - She's been called "McNut" by TMZ.com and "loco 4 pollo" by PerezHilton.com.
Now, after becoming an Internet sensation for calling 911 three times to report an emergency after McDonald's had run out of McNuggets, a Fort Pierce woman said Wednesday she is embarrassed by all the media attention.
"I'm embarrassed to show my face in public," Latreasa Goodman told WPBF News 25's Alexis Rivera one day after her McNugget meltdown was first reported.
Goodman, 27, was issued a written notice to appear in court for misusing the 911 emergency communications system.
According to the police report, Goodman called 911 three times Saturday to report that a McDonald's employee wasn't giving her a refund for the chicken nuggets she wanted.
"The manager just took my money and won't give me my money back, trying to make me get something off the menu that I don't want," Goodman said in one of the 911 calls. "I ordered chicken nuggets. They don't have chicken nuggets, and so I told her, 'Just give me my money back,' and she tells me I have to pick something else off the menu. She is not going to give me my money back, and she don't have the right to take my money."
Goodman told WPBF News 25 that she didn't "have a right to jump across the counter and snatch" the money, so she chose to handle it another way.
"Inside Edition" was there when WPBF News 25 spoke to Goodman on Wednesday. She said all the media exposure has resulted in several profanity-laced, hateful messages on her personal cell phone.
"I think it's wrong, because like I said, it's not about no chicken nugget meal," Goodman said. "If everybody listen(s) to the news, they'll understand my statement that McDonald's took my money. They didn't have any chicken nuggets, and so I asked for my (money) back."
The 10-piece chicken McNuggets meal is valued at $3.49.
"When you feel that you've been mistreated or misused or robbed out of your money, you have the right to call 911," Goodman said. "That's the purpose of 911, so I thought."
But Tiffany Bennett, an emergency coordinator for St. Lucie County, said the incident does not constitute an emergency.
"It's not an emergency unless there was some kind of disturbance or somebody threatening someone, and I don't believe that was the case in this matter," Bennett said.
Carlos Solorzano, operations manager for all McDonald's restaurants in Florida, issued a statement Tuesday apologizing for the incident.
"Satisfying each and every customer that visits our restaurants is very important to us," Solorzano said. "Regarding this isolated incident, we apologize for the inconvenience caused. In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case.
"We want to correct our mistake. We will be sending the customer her refund, along with an invitation to return for her original order, on us. We never want to disappoint a McNuggets fan or any McDonald's customer. Customer satisfaction is our top priority."
Goodman said she'll continue to go to McDonald's, but she also said she'd order with a little more caution next time.
"I'm not going and just giving up my money like that, no, but I'm going to ask them would they please check and see if they have what I want on the menu, and if they tell me yes, then I will order," she said.
Friday, October 26, 2007
McDonalds Pizza
Using McDonalds’ As Pizza Toppings
October 22nd, 2007 · 48 Comments
My friend Richard sent me these photos tonight, saying
“I don’t know where these came from but they’re going around the
net. If you haven’t seen them already, I know you will enjoy them. Don’t ask questions, just marvel.”
And marvel I did. My God. Have a look - ingredients and buildup here, the shocking conclusion after the jump.
When I worked as a pizza cook we deep-fried everything: cucumbers, strawberries, a pencil. Once I battered and deep-fried some bacon and topped pizza with it. And yeah, it was both gut-curdling and awesome. But this. This is something else entirely. We never would have thought to put cheeseburgers, fries, and McNuggets on a pizza.
This is a culinary Frankenstein cooked by Bizarro, a crude combination of deliciousness into an artery-jamming fatty Voltron.
The thing is, I would totally eat it. You would, too, stop lying. The cheeseburger parts, the McNuggets — you know that’d be tasty. The fries might be the sleeper hit. If this thing were in my house, I’d totally roll my eyes and groan and make a big stink. Then my curiosity would get the better of me and I’d sneak a bite when nobody was around. And I mean, you can tell it tastes pretty good.
If nobody were home for a day or so, I know I’d end up eating the whole thing, morsel by greasy morsel. It’s the food equivalent of a Real Doll — a revolting, plastic, desperate experience that would just rope you in with tractor beams powered by an evil curiosity.
Maybe that’s what the pistol’s for. Not to avoid the inevitable heart attack, but as an easy way out from the SHAME of it all.
Friday, July 6, 2007
Ronald McNapped
Ronald McDonald McNapped in Ballston Spa!
July 5, 2007 02:44 PM
McNapped: the hunt is on, for Ronald McDonald!
The statue was saved from the garbage heap by a Ballston Spa man who took it home and kept it for years - until this weekend, when a determined burglar apparently broke into the family's yard, and took all eight-feet of the familiar fast-food icon.
NEWS10's Jeff Stoecker is on the case of the missing clown.
Sunday started out like any other day for Grace Ruggiero, by letting the dog out.
"Sat down, had my coffee like I always do," Grace says. "She (Grace's dog) usually knocks him (the Ronald statue) down and gets caught up behind him. I just sat there, and I'm like, where the heck is Ronald?"
Someone stole the eight-foot Ronald McDonald statue sitting in the Ruggiero's backyard for the last 14 years. It had to be one of the stranger calls to Ballston Spa Police.
"She (the police dispatcher) said, can you give me a description - I said, yeah, he's an eight-foot clown, his name is Ronald," says Grace, who chuckles.
The Ruggiero's backyard, for the most part, is not even visible from the street. Their garage is even further back - and that is where Ronald used to stand. Neighbors have their theories now, on who is responsible:
"The guy from Burger King," says Randy Cotton, referring to the "King" mascot in commercials.
"The Burger King, is that his name?" Jeff asks Randy.
"Sure, I suppose - the guy with the big 'stache," Randy says.
And just where has Wendy been lately? While Ballston Spa Police are not pointing the finger at fast-food foes, they are investigating.
"We think, or I think that they brought him right over here (pointing to one section of his backyard), climbed over there, opened the fence and just left," says Christian Ruggiero.
"This is my yard, and somebody actually came back here and helped themselves to something," Grace says. "It's beyond the Ronald thing, just coming in and helping themselves."
All kidding aside, Grace believes the statue could be worth thousands. She has called eBay to warn them of the hot clown, if he shows up for auction online.
The Ruggieros say he was sort of like a family member, and they say they just want him back, no questions asked - well, perhaps one small punishment for his abductors:
"No more happy meals for them," Grace says.
July 5, 2007 02:44 PM
McNapped: the hunt is on, for Ronald McDonald!
The statue was saved from the garbage heap by a Ballston Spa man who took it home and kept it for years - until this weekend, when a determined burglar apparently broke into the family's yard, and took all eight-feet of the familiar fast-food icon.
NEWS10's Jeff Stoecker is on the case of the missing clown.
Sunday started out like any other day for Grace Ruggiero, by letting the dog out.
"Sat down, had my coffee like I always do," Grace says. "She (Grace's dog) usually knocks him (the Ronald statue) down and gets caught up behind him. I just sat there, and I'm like, where the heck is Ronald?"
Someone stole the eight-foot Ronald McDonald statue sitting in the Ruggiero's backyard for the last 14 years. It had to be one of the stranger calls to Ballston Spa Police.
"She (the police dispatcher) said, can you give me a description - I said, yeah, he's an eight-foot clown, his name is Ronald," says Grace, who chuckles.
The Ruggiero's backyard, for the most part, is not even visible from the street. Their garage is even further back - and that is where Ronald used to stand. Neighbors have their theories now, on who is responsible:
"The guy from Burger King," says Randy Cotton, referring to the "King" mascot in commercials.
"The Burger King, is that his name?" Jeff asks Randy.
"Sure, I suppose - the guy with the big 'stache," Randy says.
And just where has Wendy been lately? While Ballston Spa Police are not pointing the finger at fast-food foes, they are investigating.
"We think, or I think that they brought him right over here (pointing to one section of his backyard), climbed over there, opened the fence and just left," says Christian Ruggiero.
"This is my yard, and somebody actually came back here and helped themselves to something," Grace says. "It's beyond the Ronald thing, just coming in and helping themselves."
All kidding aside, Grace believes the statue could be worth thousands. She has called eBay to warn them of the hot clown, if he shows up for auction online.
The Ruggieros say he was sort of like a family member, and they say they just want him back, no questions asked - well, perhaps one small punishment for his abductors:
"No more happy meals for them," Grace says.
911 call 300 times
Thu Jul 5, 10:02 PM ET
CARPENTERSVILLE, Ill. - Authorities tracked down a 4-year-old girl who called 911 nearly 300 times last month by offering to deliver McDonald's to her suburban Chicago apartment.
Unbeknownst to her mother, the girl used a deactivated cell phone to call dispatchers 287 times in June — sometimes as often as 20 times a shift.
Dispatchers heard the child's voice but could only track the phone's signal to the apartment complex.
So authorities used a ruse to pinpoint her.
"We asked (the caller) what she wanted. She said she wanted McDonald's," said Steve Cordes, executive director of QuadCom's emergency center, which covers Carpentersville.
"We talked with her and we convinced her if she told us where she lives, we would bring her McDonald's," he said. "She finally gave us her address. So we sent the police over — with no McDonald's."
After police arrived, the girl's mother took away the phone, Cordes said.
Under federal law, deactivated cell phones still must be able to access 911. Many deactivated phones will contact an emergency call center if the user holds down the nine key.
CARPENTERSVILLE, Ill. - Authorities tracked down a 4-year-old girl who called 911 nearly 300 times last month by offering to deliver McDonald's to her suburban Chicago apartment.
Unbeknownst to her mother, the girl used a deactivated cell phone to call dispatchers 287 times in June — sometimes as often as 20 times a shift.
Dispatchers heard the child's voice but could only track the phone's signal to the apartment complex.
So authorities used a ruse to pinpoint her.
"We asked (the caller) what she wanted. She said she wanted McDonald's," said Steve Cordes, executive director of QuadCom's emergency center, which covers Carpentersville.
"We talked with her and we convinced her if she told us where she lives, we would bring her McDonald's," he said. "She finally gave us her address. So we sent the police over — with no McDonald's."
After police arrived, the girl's mother took away the phone, Cordes said.
Under federal law, deactivated cell phones still must be able to access 911. Many deactivated phones will contact an emergency call center if the user holds down the nine key.
Thursday, June 28, 2007
McOrganic
McDonald’s goes McOrganic
By Harry Wallop, Consumer Affairs Correspondent
Last Updated: 9:26am BST 28/06/2007
McDonald’s is going McOrganic.
McDonalds
McDonalds is campaigning to change its image
The fast food chain announced yesterday that all the milk used in the teas and coffees it sells in 1,200 outlets in the UK will come from organic British cows from the end of next month.
The move is the latest attempt by the US giant to transform its image. It already sells 500,000 litres of organic milk in its children’s Happy Meals, but yesterday’s announcement is far more significant - equating to 8.6 million litres a year - and will make McDonald’s one of the biggest buyers of organic milk in the country.
There have been mounting worries about the long-term future of the organic milk market.
Many farmers stopped producing organic milk after they failed to make enough money and last year some of the leading supermarket chains admitted they had to ship in supplies from overseas to meet demand.
Despite its popularity with many middle-class shoppers, it equates for just 6 per cent of all the milk sold in the UK.
McDonald’s chief executive in the UK, Steve Easterbrook said yesterday that he could give a “cast-iron guarantee” that there was enough organic milk in Britain for the 145,000 cups of coffee McDonald’s serve each day, as a number of farms had just recently received full organic certification.
Earlier this year, the fast-food chain converted all its coffee to a Rainforest Alliance brew. “I now think we can claim to be the most ethically-sourced cup of coffee on the high street. And certainly the best value one,” Mr Easterbrook said, taking a swipe at Starbucks, which charges £2.29 for a medium sized cappuccino.
McDonald’s price is a full £1 cheaper.
He insisted that the move was not a publicity stunt to win over consumers, who he admitted were showing “increasing scepticism and declining trust”.
“If anything it is a commercial decision,” he said, pointing out that coffee sales had increased by 10 per cent after being certified by the Rainforest Alliance, an independent watchdog, which promotes sustainable agriculture.
The company has yet to decide whether to switch its McFlurries and milkshakes to organic - a move that would see it buy a further 38 million litres of organic milk a year.
Most farmers and organic campaigners gave a cautious welcome to one of the world’s largest food buyers embracing the organic trend.
Patrick Holden, director at the Soil Association, said: “It is a small but significant step in the right direction for McDonald’s. I hope the company’s food sourcing continues to improve, creating better opportunities for farmers in the UK and providing increasingly healthier options for their customers.”
Roland Bonney, who runs Oxford University’s farm, has helped McDonald’s improve much of its farming practices. He said that by going organic, farmers should feel more confident with taking the expensive step of converting.
“We’ve seen boom and bust in the organic sector before. What makes this different is that there is now a guaranteed customer in the market.”
McDonald’s will, by the end of next month, be buying 5 per cent of all the organic milk in the UK.
By Harry Wallop, Consumer Affairs Correspondent
Last Updated: 9:26am BST 28/06/2007
McDonald’s is going McOrganic.
McDonalds
McDonalds is campaigning to change its image
The fast food chain announced yesterday that all the milk used in the teas and coffees it sells in 1,200 outlets in the UK will come from organic British cows from the end of next month.
The move is the latest attempt by the US giant to transform its image. It already sells 500,000 litres of organic milk in its children’s Happy Meals, but yesterday’s announcement is far more significant - equating to 8.6 million litres a year - and will make McDonald’s one of the biggest buyers of organic milk in the country.
There have been mounting worries about the long-term future of the organic milk market.
Many farmers stopped producing organic milk after they failed to make enough money and last year some of the leading supermarket chains admitted they had to ship in supplies from overseas to meet demand.
Despite its popularity with many middle-class shoppers, it equates for just 6 per cent of all the milk sold in the UK.
McDonald’s chief executive in the UK, Steve Easterbrook said yesterday that he could give a “cast-iron guarantee” that there was enough organic milk in Britain for the 145,000 cups of coffee McDonald’s serve each day, as a number of farms had just recently received full organic certification.
Earlier this year, the fast-food chain converted all its coffee to a Rainforest Alliance brew. “I now think we can claim to be the most ethically-sourced cup of coffee on the high street. And certainly the best value one,” Mr Easterbrook said, taking a swipe at Starbucks, which charges £2.29 for a medium sized cappuccino.
McDonald’s price is a full £1 cheaper.
He insisted that the move was not a publicity stunt to win over consumers, who he admitted were showing “increasing scepticism and declining trust”.
“If anything it is a commercial decision,” he said, pointing out that coffee sales had increased by 10 per cent after being certified by the Rainforest Alliance, an independent watchdog, which promotes sustainable agriculture.
The company has yet to decide whether to switch its McFlurries and milkshakes to organic - a move that would see it buy a further 38 million litres of organic milk a year.
Most farmers and organic campaigners gave a cautious welcome to one of the world’s largest food buyers embracing the organic trend.
Patrick Holden, director at the Soil Association, said: “It is a small but significant step in the right direction for McDonald’s. I hope the company’s food sourcing continues to improve, creating better opportunities for farmers in the UK and providing increasingly healthier options for their customers.”
Roland Bonney, who runs Oxford University’s farm, has helped McDonald’s improve much of its farming practices. He said that by going organic, farmers should feel more confident with taking the expensive step of converting.
“We’ve seen boom and bust in the organic sector before. What makes this different is that there is now a guaranteed customer in the market.”
McDonald’s will, by the end of next month, be buying 5 per cent of all the organic milk in the UK.
Tuesday, June 5, 2007
Police free hostages from McDonald's; no gunman found
HAMPTON, Va. (AP) -- A nearly 4-hour standoff at a McDonald's restaurant that included a SWAT team rescue of 14 hostages from a freezer was apparently a hoax that spun out of control because of a sudden police presence outside, police said.
When it was over Monday, police could not find a gunman anywhere, all none of the 14 people that had hidden in fear in the freezer said they has seen an armed man.
It happened like this, Hampton police spokeswoman Allison Good said:
Police responded to a cell phone call at 1:54 p.m. by a caller who claimed to have a gun inside the restaurant, and police officers quickly headed to the scene
When management saw police swarming outside, the managers apparently ordered 12 employees and two customers into the freezer, which locks from the inside.
The first officers on the scene saw a man standing at the restaurant doorway, and he quickly bolted into the restaurant and disappeared from sight, Good said.
Attempts by negotiators to reach the supposed gunman were unsuccessful.
About 3 hours later, a SWAT team freed the people from inside the freezer using a key that opened it from the outside, police said. And less than an hour later, officers went into the restaurant, searched and announced that there was no gunman.
When it was over Monday, police could not find a gunman anywhere, all none of the 14 people that had hidden in fear in the freezer said they has seen an armed man.
It happened like this, Hampton police spokeswoman Allison Good said:
Police responded to a cell phone call at 1:54 p.m. by a caller who claimed to have a gun inside the restaurant, and police officers quickly headed to the scene
When management saw police swarming outside, the managers apparently ordered 12 employees and two customers into the freezer, which locks from the inside.
The first officers on the scene saw a man standing at the restaurant doorway, and he quickly bolted into the restaurant and disappeared from sight, Good said.
Attempts by negotiators to reach the supposed gunman were unsuccessful.
About 3 hours later, a SWAT team freed the people from inside the freezer using a key that opened it from the outside, police said. And less than an hour later, officers went into the restaurant, searched and announced that there was no gunman.
Tuesday, May 8, 2007
Staff Reports make me laugh
McDonald's employee sets off fire alarms, urinates on truck
By Staff Reports
Tuesday, May 08, 2007
ENGLEWOOD — April 12: An officer responded to McDonald's, 410 W. National Road, because a male engaged the fire suppression system.
The subject told police he'd gotten into an argument with another employee and became upset because he was reprimanded.
He said he was bipolar and hadn't taken his medication for two weeks. He discharged the fire suppression system over the grills and fryers before leaving to cool off, then relieved himself on the truck belonging to the employee he argued with.
He was charged with vandalism.
Man awakes bleeding after being accused of stealing beer
BEAVERCREEK — March 31: The complainant was at a friend's residence in the 2000 block of Dayton-Xenia Road when a male accused him of stealing his Heineken.
The complainant told him he didn't take it, that he was drinking Miller Lite.
The complainant reported he doesn't remember what happened after that. He awoke bleeding on the couch. He sought medical attention, including a CAT scan, for his injury.
Police were unable to locate the other individual at the time of the report.
— Compiled by Angela Watson Gay. Contact this reporter at (937) 225-2374 or anwatson@DaytonDailyNews.com.
Sponsored links
By Staff Reports
Tuesday, May 08, 2007
ENGLEWOOD — April 12: An officer responded to McDonald's, 410 W. National Road, because a male engaged the fire suppression system.
The subject told police he'd gotten into an argument with another employee and became upset because he was reprimanded.
He said he was bipolar and hadn't taken his medication for two weeks. He discharged the fire suppression system over the grills and fryers before leaving to cool off, then relieved himself on the truck belonging to the employee he argued with.
He was charged with vandalism.
Man awakes bleeding after being accused of stealing beer
BEAVERCREEK — March 31: The complainant was at a friend's residence in the 2000 block of Dayton-Xenia Road when a male accused him of stealing his Heineken.
The complainant told him he didn't take it, that he was drinking Miller Lite.
The complainant reported he doesn't remember what happened after that. He awoke bleeding on the couch. He sought medical attention, including a CAT scan, for his injury.
Police were unable to locate the other individual at the time of the report.
— Compiled by Angela Watson Gay. Contact this reporter at (937) 225-2374 or anwatson@DaytonDailyNews.com.
Sponsored links
Wednesday, February 28, 2007
Not So Happy Meals
Complaints rise at McDonald's
Richard Gibson
Dow Jones Newswires/AP
Feb. 26, 2007 04:15 PM
DES MOINES, Iowa - McDonald's Corp., which serves hundreds of millions of Happy Meals each year, also creates its share of less-than-happy patrons.
The company's accounting of guest satisfaction for 2006 shows that during a year in which the fast-food chain improved its financial performance on several fronts, the number of customer complaints also grew. Complaints per 100,000 guests totaled 20.1 at company-operated stores, compared with 18.5 in 2005.
Restaurants run by franchisees did somewhat better. They had 12 complaints per 100,000 guests from 11 per 100,000 the year before. Complaints at both types of stores were up from 2004 levels.
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Transaction accuracy - or the lack of it - accounted for about one-fourth of the more than 500,000 complaints logged by the company's customer contact center last year.
"Wrong item included in order" and "product missing" led the service-errors reported list, followed by "incorrectly prepared product," according to information e-mailed to franchisees.
Other accuracy issues at which customers chafed included "condiments missing," "inadequate portion," customer "shortchanged or overcharged," and "napkins, straws or utensils missing."
After accuracy problems, customers complained most about what they regarded as "rude or unprofessional" employees. Those gripes represented more than 15 percent of the logged complaints.
Speed of service was the third-largest cause of negative comment, accounting for about 7 percent of those compiled.
Titled "Loud And Clear, The Voice Of The Customer," the report indicates that McDonald's takes guest satisfaction seriously. One section differentiates restaurants that it calls "brand builders" - those with the fewest complaints - from those with the worst record, which are labeled "brand destroyers."
Moreover, names of franchisees at both ends of the spectrum are identified, as are area supervisors and operations managers of company-owned McOpCo stores. Presumably by singling out individuals, those performing less well will feel peer pressure - if not more - and improve their operations.
The data reflect variances in satisfaction across the United States, with McOpCo stores in the company's West division recording the fewest complaints per 100,000 and the East division the most. The Central division was in the middle.
Hawaii recorded the highest regional customer satisfaction rate, as measured by complaints from those visiting franchised restaurants. The lowest-satisfaction region was Philadelphia, followed closely by Baltimore-Washington.
"Obviously, we take very seriously feedback we get from our customers," McDonald's spokesman Bill Whitman said Monday.
While declining to address specifics in what he called an internal document, Whitman said the company works with its franchisees and restaurant managers to provide them with feedback.
Although information customers provide is "not always what we like to hear, it's information we need to do a better job," Whitman said.
Along with complaints, some customers called in to express what the report categorized as "praise." Those calls accounted for 5 percent to 7 percent of the total.
Richard Gibson
Dow Jones Newswires/AP
Feb. 26, 2007 04:15 PM
DES MOINES, Iowa - McDonald's Corp., which serves hundreds of millions of Happy Meals each year, also creates its share of less-than-happy patrons.
The company's accounting of guest satisfaction for 2006 shows that during a year in which the fast-food chain improved its financial performance on several fronts, the number of customer complaints also grew. Complaints per 100,000 guests totaled 20.1 at company-operated stores, compared with 18.5 in 2005.
Restaurants run by franchisees did somewhat better. They had 12 complaints per 100,000 guests from 11 per 100,000 the year before. Complaints at both types of stores were up from 2004 levels.
advertisement
Transaction accuracy - or the lack of it - accounted for about one-fourth of the more than 500,000 complaints logged by the company's customer contact center last year.
"Wrong item included in order" and "product missing" led the service-errors reported list, followed by "incorrectly prepared product," according to information e-mailed to franchisees.
Other accuracy issues at which customers chafed included "condiments missing," "inadequate portion," customer "shortchanged or overcharged," and "napkins, straws or utensils missing."
After accuracy problems, customers complained most about what they regarded as "rude or unprofessional" employees. Those gripes represented more than 15 percent of the logged complaints.
Speed of service was the third-largest cause of negative comment, accounting for about 7 percent of those compiled.
Titled "Loud And Clear, The Voice Of The Customer," the report indicates that McDonald's takes guest satisfaction seriously. One section differentiates restaurants that it calls "brand builders" - those with the fewest complaints - from those with the worst record, which are labeled "brand destroyers."
Moreover, names of franchisees at both ends of the spectrum are identified, as are area supervisors and operations managers of company-owned McOpCo stores. Presumably by singling out individuals, those performing less well will feel peer pressure - if not more - and improve their operations.
The data reflect variances in satisfaction across the United States, with McOpCo stores in the company's West division recording the fewest complaints per 100,000 and the East division the most. The Central division was in the middle.
Hawaii recorded the highest regional customer satisfaction rate, as measured by complaints from those visiting franchised restaurants. The lowest-satisfaction region was Philadelphia, followed closely by Baltimore-Washington.
"Obviously, we take very seriously feedback we get from our customers," McDonald's spokesman Bill Whitman said Monday.
While declining to address specifics in what he called an internal document, Whitman said the company works with its franchisees and restaurant managers to provide them with feedback.
Although information customers provide is "not always what we like to hear, it's information we need to do a better job," Whitman said.
Along with complaints, some customers called in to express what the report categorized as "praise." Those calls accounted for 5 percent to 7 percent of the total.
Prince Charles says to ban McDonalds
Tue Feb 27, 11:42 PM ET
LONDON -
Prince Charles suggested Tuesday on a visit to the United Arab Emirates that banning McDonald's fast food was crucial for improving people's diets, a British news agency reported. Charles made the comments while visiting the Imperial College London Diabetes Center in Abu Dhabi for the launch of a public health campaign, The Press Association reported.
"Have you got anywhere with McDonald's? Have you tried getting it banned? That's the key," Charles was quoted as asking one of the center's nutritionists.
A McDonald's spokesman, Nick Hindle, called the remark disappointing. He said other members of the royal family "have probably got a more up-to-date picture of us," alluding to reports that Charles' son, Prince Harry, was spotted eating a chicken burger at McDonald's in 2005.
"This appears to be an off-the-cuff remark, in our opinion," Hindle said. "It does not reflect our menu or where we are as a business."
The Oak Brook, Illinois-based McDonald's Corp. took steps last year to display nutrition facts on its packaging and vary its menu to counter charges that its food is unhealthy and contributes to obesity. There are 25 McDonald's franchises in the United Arab Emirates.
Charles, who is first in line to the British throne, is an active advocate of organic food and in 1986 set up a farm on his Highgrove Estate that does not use artificial pesticides or fertilizers.
The prince was in the United Arab Emirates with his wife, Camilla, as part of a tour of Gulf countries.
The United Arab Emirates has the world's second highest number of diabetes cases per capita, with more than 20 percent of those aged 20 to 79 already diagnosed with the illness, while 40 percent of the population are at risk.
LONDON -
Prince Charles suggested Tuesday on a visit to the United Arab Emirates that banning McDonald's fast food was crucial for improving people's diets, a British news agency reported. Charles made the comments while visiting the Imperial College London Diabetes Center in Abu Dhabi for the launch of a public health campaign, The Press Association reported.
"Have you got anywhere with McDonald's? Have you tried getting it banned? That's the key," Charles was quoted as asking one of the center's nutritionists.
A McDonald's spokesman, Nick Hindle, called the remark disappointing. He said other members of the royal family "have probably got a more up-to-date picture of us," alluding to reports that Charles' son, Prince Harry, was spotted eating a chicken burger at McDonald's in 2005.
"This appears to be an off-the-cuff remark, in our opinion," Hindle said. "It does not reflect our menu or where we are as a business."
The Oak Brook, Illinois-based McDonald's Corp. took steps last year to display nutrition facts on its packaging and vary its menu to counter charges that its food is unhealthy and contributes to obesity. There are 25 McDonald's franchises in the United Arab Emirates.
Charles, who is first in line to the British throne, is an active advocate of organic food and in 1986 set up a farm on his Highgrove Estate that does not use artificial pesticides or fertilizers.
The prince was in the United Arab Emirates with his wife, Camilla, as part of a tour of Gulf countries.
The United Arab Emirates has the world's second highest number of diabetes cases per capita, with more than 20 percent of those aged 20 to 79 already diagnosed with the illness, while 40 percent of the population are at risk.
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